All sales on Prismatic Servers are considered final. By completing a transaction, you acknowledge that purchases are non-refundable and cannot be reversed under normal circumstances.
Purchased items will typically be delivered within 1 to 10 business days. However, delivery may occasionally take longer due to unforeseen delays. If your item has not arrived within the expected timeframe, we encourage you to open a store support ticket via our Discord server for further assistance.
Initiating a chargeback or refund request through your payment provider is strictly prohibited and will be treated as a breach of our Terms of Service. Such actions will result in an immediate and permanent ban from Prismatic Servers.
While all purchases are generally non-refundable, we understand that exceptional circumstances may arise. If you believe a refund is warranted, please open a support ticket to discuss your situation. Exceptions to our refund policy are at the sole discretion of Prismatic Servers and will be evaluated on a case-by-case basis.
By making a purchase, you agree to these Terms of Service in full.