Terms of Service

Non-Refundable Purchases

All sales on Prismatic Servers are considered final. By completing a transaction, you acknowledge that purchases are non-refundable and cannot be reversed under normal circumstances.

Item Delivery Timeline

Purchased items will typically be delivered within 1 to 10 business days. However, delivery may occasionally take longer due to unforeseen delays. If your item has not arrived within the expected timeframe, we encourage you to open a store support ticket via our Discord server for further assistance.

Chargeback Policy

Initiating a chargeback or refund request through your payment provider is strictly prohibited and will be treated as a breach of our Terms of Service. Such actions will result in an immediate and permanent ban from Prismatic Servers.

Refund Requests and Exceptions

While all purchases are generally non-refundable, we understand that exceptional circumstances may arise. If you believe a refund is warranted, please open a support ticket to discuss your situation. Exceptions to our refund policy are at the sole discretion of Prismatic Servers and will be evaluated on a case-by-case basis.

By making a purchase, you agree to these Terms of Service in full.